Privacy Policy — rp777

1 Who We Are

rp777 operates the online gambling platform accessible at https://rp777.ws (the "Platform"). Throughout this Privacy Policy, references to "rp777", "we", "us", or "our" refer to the operator of this Platform. References to "you", "your", or "the player" refer to any individual who accesses, registers on, or transacts with the rp777 Platform.

rp777 acts as the data controller in respect of personal data collected directly through the Platform. Where rp777 uses third-party service providers to process data on its behalf, those providers act as data processors and are contractually bound to handle your data in accordance with this Privacy Policy and applicable data protection standards.

Questions regarding this Privacy Policy or our data practices may be directed to the rp777 privacy team at [email protected].

2 Scope of This Policy

This Privacy Policy applies to all personal data collected and processed by rp777 in connection with the operation of its online casino, sports betting, and related services. It covers data collected through:

• The rp777 website at https://rp777.ws and all subdomains thereof.
• Any mobile-optimised versions of the rp777 Platform accessed via a browser.
• Customer support communications, including live chat, email correspondence, and any support ticketing system.
• Marketing communications sent by rp777, where you have provided your consent or where rp777 has a legitimate interest in contacting you .
• Payment processing interactions, including deposit and withdrawal transactions conducted via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank.

This Policy does not apply to third-party websites or services that may be linked to or referenced from the rp777 Platform. rp777 has no control over the data practices of third parties and encourages you to review the privacy policies of any third-party site you visit.

3 Data We Collect

rp777 collects personal data that is necessary to provide you with a secure, compliant, and high-quality gambling experience. The categories of personal data we collect include the following:

3.1 Registration & Account Data

• Full legal name as it appears on official identity documents.
• Date of birth (used for age verification — rp777 is strictly 21+ only).
• Residential address, including city, district, and postcode.
• Email address and mobile phone number.
• Username and encrypted password.
• Account preferences and communication settings.

3.2 Identity Verification (KYC) Data

• Copies of government-issued identity documents (National ID Card, passport, or equivalent).
• Proof of residential address documentation (utility bill, bank statement, etc.).
• Proof of ownership of any payment method used on the Platform.
• Source of funds documentation where required by our due diligence procedures.

3.3 Financial & Transaction Data

• Deposit amounts, dates, and payment method identifiers (e.g., bKash or Nagad mobile wallet references).
• Withdrawal requests, amounts, and processing status.
• Account balance history and bonus credit/debit records.
• Transaction identifiers used for reconciliation and fraud prevention.

3.4 Gaming & Behavioural Data

• Game play history, including wagers placed, games accessed, stakes, and outcomes.
• Session duration data, login timestamps, and logout timestamps.
• Responsible gaming tool usage (deposit limits set, session reminders configured, self-exclusion requests).
• Bonus uptake history and wagering progress records.

3.5 Technical & Device Data

• IP address and approximate geolocation derived therefrom.
• Device type, operating system, and browser version.
• Referral URL and referring site data where available.
• Cookie identifiers and similar tracking technologies (see Section 8).

3.6 Communications Data

• Content of support enquiries submitted via live chat or email.
• Records of promotional communications sent to you and your engagement with them.
• Complaint records and the outcomes of any formal dispute processes.

4 How We Collect Data

rp777 collects personal data through the following channels:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or respond to a survey or promotion.
• Automatically: Through cookies, server logs, and similar technologies as you navigate the Platform (see Section 8 for full details).
• From third-party payment processors: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, and our partner banking institutions when you deposit or withdraw funds.
• From identity verification partners: Where rp777 uses an authorised third-party KYC bureau to verify identity documents, we receive a verification result and any relevant identity data confirmed by that bureau.
• From fraud prevention services: Risk signals and device fingerprint assessments from our fraud monitoring partners, used to protect the integrity of your account.

5 Why We Process Your Data

rp777 processes your personal data for the following purposes:

6 Legal Basis for Processing

rp777 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms & Conditions you accept when registering on the Platform, including account creation, payment processing, and game provision.
• Legal Obligation: Processing required to comply with applicable legal requirements, including KYC and anti-money laundering obligations.
• Legitimate Interests: Processing carried out in the legitimate interests of rp777 or a third party where those interests are not overridden by your rights and interests. This includes fraud prevention, security monitoring, and direct marketing to existing customers.
• Consent: Where rp777 relies on your freely given, specific, and informed consent — for example, for certain categories of marketing communication or for the use of non-essential cookies. You may withdraw consent at any time by contacting [email protected].

7 Sharing Your Data

rp777 does not sell your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients strictly where necessary to deliver our services or to comply with legal obligations:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank receive the transaction data required to process your deposits and withdrawals.
• KYC & Identity Verification Partners: Authorised third-party bureaux engaged by rp777 to verify identity documents and conduct due diligence checks.
• Fraud Prevention Services: Specialist providers that assist rp777 in detecting and preventing fraudulent activity, account abuse, and financial crime.
• Game Studios & Content Providers: Third-party game studios (including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi) may receive limited session data necessary to deliver their games within the rp777 Platform environment.
• IT & Infrastructure Providers: Cloud hosting, data storage, and security vendors who process data on our behalf under data processing agreements.
• Legal & Regulatory Authorities: Where required by applicable law, court order, or lawful authority request, rp777 may disclose personal data to government bodies, law enforcement agencies, or regulators.
• Professional Advisers: Lawyers, auditors, and accountants who are bound by professional confidentiality obligations, where disclosure is necessary in the course of professional advice to rp777.

8 Cookies & Tracking Technologies

rp777 uses cookies and similar tracking technologies on the Platform to enable core functionality, improve the user experience, and gather analytics data. A cookie is a small text file placed on your device by a web server when you access a website.

Types of Cookies Used

You may control your cookie preferences through your browser settings. Please note that disabling essential cookies may impair the functionality of the rp777 Platform, including your ability to log in and access games. Non-essential cookies may be declined without affecting core Platform access.

9 Data Retention

rp777 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal obligations. The following general retention periods apply:

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to any identifiable individual.

10 Security Measures

rp777 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the rp777 Platform is encrypted using industry-standard TLS protocols, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
• Secure Data Storage: Personal data is stored on access-controlled servers with multi-layer network security. Direct database access is restricted to authorised personnel only, with all access events logged and audited.
• Password Security: Account passwords are stored using industry-standard one-way hashing with salt. rp777 does not store your password in plain text and cannot retrieve it. If you forget your password, a secure reset process is used.
• Account Security Features: rp777 supports one-time password (OTP) verification for login sessions and suspicious activity alerts to help protect your account.
• Staff Training & Access Controls: rp777 staff who handle personal data are subject to confidentiality obligations and receive regular data protection training. Access to personal data is granted on a strict need-to-know basis.
• Incident Response: rp777 maintains a documented data breach response procedure. In the event of a security incident that poses a risk to your rights, affected individuals will be notified promptly.

11 Your Rights

Subject to applicable data protection law, you have the following rights in respect of the personal data rp777 holds about you. To exercise any of these rights, please contact rp777 at [email protected] with a clear description of your request.

• Right of Access: You have the right to request a copy of the personal data rp777 holds about you and to receive information about how it is being used.
• Right to Rectification: If any personal data rp777 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to Erasure: In certain circumstances, you have the right to request that rp777 delete your personal data. This right is not absolute and may be overridden by legal retention obligations, for example where rp777 is required to retain financial records for a defined statutory period.
• Right to Restriction of Processing: You may request that rp777 restrict the processing of your personal data in certain defined circumstances, such as where you contest the accuracy of the data or object to its use.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to have it transmitted to another data controller where technically feasible.
• Right to Object: You have the right to object at any time to the processing of your personal data where that processing is based on the legitimate interests of rp777, including objecting to direct marketing communications.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

rp777 will respond to all valid data rights requests within thirty (30) days of receipt. Where a request is complex or numerous, this period may be extended by a further two months, with notification to you of the extension and the reasons for it.

12 Children & Minors

The rp777 Platform is strictly intended for individuals aged 21 years and above. rp777 does not knowingly collect, process, or retain personal data relating to individuals under the age of 21. If you are under 21 years of age, you are not permitted to register for or use the rp777 Platform in any capacity.

If rp777 discovers or has reasonable cause to believe that an account has been registered by or on behalf of a person under the age of 21, that account will be suspended immediately pending investigation, and any funds held in the account will be handled in accordance with our Responsible Gaming policy and applicable legal requirements.

13 Changes to This Policy

rp777 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform services. When material changes are made, the updated Policy will be published on this page with a revised effective date. In cases of significant amendments, rp777 may also notify registered account holders by email or via an in-platform notification.

Your continued use of the rp777 Platform after any such amendment constitutes your acknowledgement of the revised Privacy Policy. We encourage you to review this page periodically to remain informed of how your data is being handled.

14 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or about how rp777 handles your personal data, please contact our privacy team using the details below. All formal data rights requests and privacy-related correspondence must be submitted in writing to the email address provided.

• Email: [email protected]
• Subject Line: "Privacy Policy Enquiry" or "Data Rights Request"
• Support Hours: 24 hours a day, 7 days a week
• Response Language: English
• Response Time Target: Under 5 minutes for general enquiries; up to 30 days for formal data rights requests (Bangladesh Standard Time, UTC+6)

rp777 is committed to handling all privacy-related enquiries and complaints with care and professionalism. If you are not satisfied with the outcome of a privacy complaint, you are entitled to escalate the matter through the formal dispute resolution process described in our Terms & Conditions.